CITY OF SAN FERNANDO --- SM City Pampanga last week held a seminar among its service personnel on how to give proper care to customers who have “special needs.”
SM Pampanga Assistant Mall Manager John Lo said the mall’s initials also stand for “Service-oriented Mall” and everyone working with it should live up to this principle.
Pastor Tito Songco, president of Akap Pinoy, was among the invited speakers in the seminar held at the mall’s Event Center.
Roselle Sarmiento, SM Pampanga’s public relations officer, said the seminar aims to equip employees of SM on how to handle people with special needs or those categorized as persons with disability (PWD).
Songco explained to the employees the basic tenets of the law that provides equal opportunities for PWDs to move normally in the society free from prejudice and abuse.
PWD Provincial Coordinator Antonietta Gomez, who also works with the Inocencio Magtoto Foundation, an establishment for PWDs and orphans, said SM Pampanga has been adhering to laws providing facilities to make movement easier for the handicapped.
Due to its effort to provide excellent service to persons with special needs, SM Supermalls has been awarded an Apolinario Mabini Award in 2008.
(Albert B. Lacanlale)
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